Refund policy

Last Updated: October 10, 2026

At Daily EssentialCo, your satisfaction matters to us. We are committed to providing quality clothing, footwear, accessories and everyday essentials to customers worldwide.

We understand that sometimes a purchase may not be exactly what you expected. Our return and refund policy is designed to make the process clear and straightforward.

1. 30-Day Return Policy

We offer a 30-day voluntary return policy for eligible products.

You may request a return within 30 calendar days after your order has been delivered.

For change-of-mind returns, products must generally meet the following conditions:

• Items must be unworn and unused, except for reasonable inspection or trying on.

• Items must be returned in their original condition.

• Original tags and labels must remain attached where applicable.

• Original packaging should be included where reasonably possible.

• Proof of purchase or your order number must be provided.

Please contact our customer support team before returning any item.

2. How to Request a Return

To request a return:

1. Contact us at (infodailyessentialco.com)

2. Provide your order number and the item you wish to return.

3. Explain the reason for the return.

4. Wait for our return instructions and the designated return address.

5. Ship the item according to the provided instructions.

Return Address: Contact us thru email for the address

Please do not send items to our business address unless specifically instructed.

3. Return Shipping Costs

For voluntary returns due to a change of mind, incorrect size selection or personal preference, customers are generally responsible for return shipping costs.

If you receive a faulty, damaged or incorrect product, we will cover reasonable return shipping costs where required by applicable law and provide an appropriate remedy.

International return shipping costs may vary by country and courier.

Please contact us before arranging an international return.

4. Refund Process

After receiving and reviewing your return, we will notify you of its status.

If approved, your refund will be issued to your original payment method, unless otherwise agreed or required by law.

We aim to process eligible voluntary refunds within 5–10 business days after receiving and inspecting the returned item.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

Where applicable law requires an earlier refund deadline, that deadline will apply.

5. Exchanges

If you wish to exchange an item for another size, colour or style, please contact our customer support team.

Exchange availability depends on current stock and product eligibility.

Where direct exchanges are unavailable, you may return an eligible item and place a new order.

6. Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, materially misdescribed or different from what you ordered, please contact us as soon as reasonably possible.

Include:

• Your order number

• A description of the problem

• Photographs showing the issue, where available

We will review the issue and provide an appropriate remedy, which may include repair, replacement or refund.

Your statutory rights are not limited by our voluntary 30-day return window.

7. Non-Returnable Items

The following items may be excluded from voluntary change-of-mind returns where permitted by law:

• Items that have been worn, washed or damaged beyond reasonable inspection

• Personalized or custom-made products

• Gift cards

• Certain hygiene-sensitive products where a lawful exception applies

• Products specifically identified as final sale, where legally permitted

Sale and promotional products are not automatically excluded from our standard returns policy unless an exclusion is clearly disclosed before purchase.

These exceptions do not affect statutory rights relating to faulty or non-conforming goods.

8. International Returns

Daily EssentialCo serves customers worldwide.

Return shipping availability, carrier arrangements and costs may vary depending on your country.

Please contact customer support to obtain the correct return destination.

Customers should not ship returns internationally without receiving return instructions.

9. United Kingdom and European Union Customers

Eligible UK and EU consumers generally have a statutory right to withdraw from online purchases within 14 days of receiving their goods, subject to legal exceptions.

To exercise this right, please send us a clear statement of your decision to cancel. You may also use the cancellation form provided below.

You generally have another 14 days after notifying us to return the goods.

For qualifying withdrawals, we will refund payments as required by law, including applicable standard outbound delivery costs. We may withhold reimbursement until we receive the goods or receive evidence that they have been sent back, where legally permitted.

Refunds will be made within the legally applicable timeframe, generally no later than 14 days after receiving your withdrawal notice, subject to permitted withholding.

Customers may be responsible for the direct cost of returning change-of-mind purchases where this was disclosed before purchase and applicable law permits it.

These rights operate alongside our voluntary 30-day policy and applicable product-quality guarantees.

10. Australian Customers

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law where applicable.

If a product fails to comply with these guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Our 30-day voluntary return policy does not restrict these statutory rights.

11. Order Cancellations

You may request an order cancellation by contacting us as soon as possible.

If your order has not been shipped, we will try to accommodate the cancellation request.

Once an order has shipped, it may not be possible to stop delivery. You may still be eligible for a return or statutory cancellation.

Nothing in this section limits cancellation rights provided by applicable law.

12. Missing Refunds

If you have not received an approved refund, please check with your bank or payment provider.

If the refund is still missing after the expected processing period, contact our support team.

13. Statutory Rights

Nothing in this policy excludes or limits consumer protections, warranties, remedies or cancellation rights that cannot legally be excluded under the laws applicable to your purchase.

14. Model Withdrawal Form (UK/EU)

You may use the following wording to exercise an applicable statutory right of withdrawal:

To: Daily EssentialCo — infodailyessentialco.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Order number: __________

Product(s): __________

Ordered on: __________

Received on: __________

Customer name: __________

Customer address: __________

Date: __________

You do not have to use this form if you provide another clear cancellation statement.

15. Contact Us

For all return, refund and exchange enquiries:

Daily EssentialCo

Website: https://dailyessentialco.com

Email:  infodailyessentialco.com